Privacy Policy - YPS Psychology Ltd

Privacy Policy

1. Introduction

YPS Psychology Ltd respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our wellbeing support services.

If you do not agree with this Privacy Policy, please do not use our website or services.

2. Data Controller

YPS Psychology Ltd is the data controller.

Registered address:
98 Middlewich Road
Northwich
Cheshire
CW9 7DA
United Kingdom

Email: office@ypspsychologyltd.co.uk

We are the data controller for the personal information we process.

3. Personal Information We Collect

    We may collect and process the following personal information:

    • Name
    • Email address
    • Billing name
    • Billing address
    • Phone number

        Payment information is proccessed securley by third-party providers (Such as Stripe) and is not stored by us.

        4. How we use your data

        We use personal data to:

        • create and manage your account
        • provide and manage access to services
        • process payments and subscriptions
        • communicate about account or services
        • Meet legal and regulatory obligations

        We do not sell your personal data to third parties.

        5. Lawful Basis for Processing (UK GDPR)

        We proccess personal data based on:

        • Under UK GDPR, we rely on the following lawful bases to process your personal data:
        • Contractual necessity – to provide the services you have signed up for
        • Legal obligation – to comply with financial, tax, and regulatory requirements
        • Legitimate interests – to operate and improve our services, provided these interests are not overridden by your rights
        • Consent – where required (for example, marketing communications). You may withdraw consent at any time.

          6. Data Sharing & Third Parties

          We may share your personal data with trusted third parties where necessary, including:

          • website hosting providers
          • payment processors
          • IT and security providers
          • All third parties are required to handle your data securely and in accordance with data protection law.

          7. International Data Transfers

          Your personal data may be transferred to and processed in the UK or other countries where our trusted service providers opperate.

          Where this occurs, we ensure appropriate safeguards are in place, such as:

          equivalent data protection measures

          UK adequacy regulations

          standard contractual clauses

          Where required, appropriate safeguards are applied, including adequacy decisions, contractual safeguards, and technical security measures.

          8. How We Store & Protect Your Data

                We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.

                We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and accounting requirements.

                Billing and subscription records are retained in line with UK legal requirements.

                Data breaches where required by law, we will notify affected individuals and relevant authorities of any personal data breach.

                9. International Data Transfers (for US & Canadian Users)

                YPS Psychology Ltd is a company based in the United Kingdom.
                If you access or use this website or our services from the United States, Canada, or any other country, your personal information may be transferred to, stored, and processed in the United Kingdom or other countries where our service providers are located.

                The data protection laws in these countries may differ from the laws in your country of residence.
                By continuing to use our website or services, you acknowledge and consent to the transfer, storage, and processing of your information outside of your home country in accordance with this Privacy Policy.

                We implement appropriate measures to protect your personal information during such transfers, including contractual safeguards and technical security measures designed to keep your data secure.

                10. Your Data Protection Rights

                Under UK GDPR, you have the right to:

                • request access to your personal data
                • request correction of inaccurate data
                • request erasure of your data
                • request restriction of processing
                • object to processing
                • request data portability
                • withdraw consent (where applicable)

                Where applicable, rights under Canada’s PIPEDA and US state privacy laws may apply to the minimum extent required by law.

                To exercise your rights, please contact us using the details below.

                Nothing in this privacy policy limits any statutory rights or remedies available under applicable data protection law.

                11. International Users & Local Privacy Rights

                YPS Psychology Ltd complies primarily with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

                Where applicable, we also take reasonable steps to align with other privacy frameworks, including:

                • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
                • Applicable United States state privacy laws (such as the California Privacy Rights Act), where legally required

                Privacy rights available to users outside the UK may vary by jurisdiction. Where mandatory local privacy rights apply, they shall apply only to the extent required by law and shall not override this Privacy Policy except where legally unavoidable.

                12. International Data Transfers

                By using this Website and services, you acknowledge and agree that your personal data may be transferred to, stored in, and processed in the United Kingdom or other jurisdictions where data protection laws may differ from those in your country of residence.

                Where required, appropriate safeguards are implemented to protect personal data in accordance with UK GDPR requirements.

                13. Limitation of Privacy-Related Liability

                To the maximum extent permitted by law, YPS Psychology Ltd shall not be liable for indirect, incidental, consequential, or punitive damages arising from data protection or privacy-related claims, except where liability cannot be excluded under applicable law.

                14. Cookies

                Our website may use cookies to improve functionality and user experience.
                For more information, please refer to our Cookie Policy.

                15. Third-Party Links

                Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

                16. Changes to This Privacy Policy

                We may update this Privacy Policy from time to time.

                Any changes will be posted on this page with an updated “Last updated” date.

                17. How to Contact Us

                If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

                YPS Psychology Ltd
                Email: office@ypspsychology.com

                18. We take your privacy seriously.

                • We comply with UK data protection law (UK GDPR)
                • Your data may be processed in the UK or other countries where safeguards are in place
                • Privacy rights vary depending on where you live

                19. Complaints

                If you are unhappy with how we handle your data, you have the right to complain to the UK Information Commissioner’s Office (ICO):

                Information Commissioner’s Office
                Wycliffe House
                Water Lane
                Wilmslow
                Cheshire
                SK9 5AF

                Helpline: 0303 123 1113
                Website: https://www.ico.org.uk

                Last Updated 05/02/2026

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                Paul – Lead Account Manager

                Working alongside Dr Yates, Paul ensures that services are well organised, accessible and delivered with care.

                Paul oversees client relationships and supports the smooth running and development of YPS, helping individuals, families and organisations feel confident and supported from first contact onwards.

                Paul’s focus includes:

                • Building strong, steady client relationships
                • Ensuring services are clear and easy to navigate
                • Supporting the growth and stability of YPS creating welcoming experiences that feel calm and reassuring
                • Web development, and videography
                • He ensures that YPS remains grounded, responsive and is focused on helping people move forward with confidence.

                Paul leads on client relationship management, service coordination and organisational development. Paul works closely with schools, families and partner organisations to ensure clarity of communication, timely delivery and high service standards.

                He supports referral pathways, contractual arrangements and long-term partnership development, helping ensure services remain consistent, reliable and professionally delivered.

                Outside of work, Paul’s main passion is Walking Football. He plays for East Devon, Devonshire County, and South West County. His biggest achievement is having trials with the Over 50s England Walking Football group in 2025. He also enjoys restoring and driving classic cars. 

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                Joseph - Assistant Psychologist

                BSc Hons in Tourism Management, Tourism, and Business Management, MSc Psychology Conversion, MSc Occupational Psychology

                Working under the clinical supervision of Dr Yvonne Yates, Joseph supports the assessment and development of psychological services across the organisation.

                Joseph’s work focuses on:

                • Supporting psychological assessment processes
                • Assisting in the preparation of structured reports
                • Contributing to the development of wellbeing and learning resources, and delivering training
                • Supporting data organisation and research-informed practice
                • Assisting with service delivery coordination

                He has a strong interest in evidence-based psychology and values clarity, structure and ethical practice.

                Outside of work, Joseph enjoys spending time with his springer spaniel, Willow, and going for long walks with her and the family. When he can, he hits the ski slopes on his snowboard, and he also likes ice-skating. 

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                Dr Yates - CEO, Lead Psychologist

                HCPC-Registered Educational Psychologist | Founder, YPS Psychology Ltd

                Dr Yates has speciailist expertise in ADHD, depression, anxiety, learning differences (SpLD), and emotional wellbeing with children, young people, and adults.

                She holds a Doctorate in Psychology (University of Manchester) and has extensive experience delivering:

                • Educational psychology assessments, including ADHD and SpLD
                • Mental health assessment and therapy
                • Social skills and emotional regulation support

                Dr Yates has worked in public organisations, including, schools, the NHS, and local authorities, and in private practice, for universities, colleges, and therapy healthcare bodies, such as, AXA PPP and Bupa. 

                She is the author of Human Givens Therapy with Adolescents (Jessica Kingsley Publishers) and has published peer-reviewed research on adolescent wellbeing.

                Her approach combines evidence-based psychology with practical, real-life strategies that help individuals feel calmer, more confident, and better equipped to succeed at school, university, and work.

                Outside of work, Dr Yates is an avid crocheter and is also quite partial to silent discos. She looks forward to spending evenings by the fire, and watching movies with the family whilst creating her latest crochet piece.