Embracing Inclusivity: Our Accessibility Statement

Accessibility Statement

This Accessibility Statement applies to the website www.ypspsychologyltd.co.uk and is published by YPS Psychology Ltd, a UK-registered wellbeing and psychological support provider. We are committed to making our website accessible to as many people as possible, including those with disabilities. Our aim is to ensure that everyone can access the information and services we provide, regardless of their individual needs or circumstances. This commitment extends beyond just compliance with legal requirements; we strive to create an inclusive environment that fosters understanding and support for all users.

This website is run by YPS Psychology Ltd, dedicated to providing psychological support and resources tailored to various groups, including those with specific accessibility needs. We recognise the importance of creating a welcoming online space where everyone feels valued and respected.

We want as many people as possible to be able to use this website, and there are options to personalise your experience with us. These options ensure that everyone can navigate our content easily and effectively, enhancing their overall experience on our site.

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve made the website text as simple as possible to understand, aiming to cater to a diverse audience with varying levels of reading abilities. This approach reflects our commitment to inclusivity and user-friendly design.

https://mcmw.abilitynet.org.uk/ has advice on making your device easier to use if you have a disability.

How accessible this website is

All fonts used are dyslexia-friendly; however, users have the option to change fonts and colours to meet their personal preferences, ensuring a comfortable reading experience for individuals with dyslexia or other reading difficulties.

We know some parts of this website are not fully accessible, and we are actively working to improve these areas:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • you cannot skip to the main content when using a screen reader

Feedback and contact information

Accessibility is a fundamental aspect of our web design philosophy. We believe that everyone should have equal access to our resources, and we continually assess our website to identify areas for improvement. This includes user testing and soliciting feedback to enhance our accessibility features further.

Accessibility is a fundamental aspect of our web design philosophy. We believe that everyone should have equal access to our resources, and we continually assess our website to identify areas for improvement. This includes user testing and soliciting feedback to enhance our accessibility features further.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording, or braille, we welcome your requests:

  • email office@ypspsychologyltd.co.uk
  • call 07762 933725
  • write to: YPS Psychology Ltd, 98 Middlewich Rd, Northwich, CW9 7DA We will consider your request and get back to you within 14 days.

If you cannot view the map on our ‘contact us’ page, please reach out by phone or email for directions: https://www.ypspsychologyltd.co.uk/contact-us/

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or believe we are not meeting accessibility requirements, please contact us at: office@ypspsychologyltd.co.uk or call our general manager, Paul, on 01782 486782. Your feedback is invaluable in helping us enhance our services.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector accessibility requirements, ensuring that all public sectors adhere to the necessary guidelines.

Legal and Enforcement Information

We are committed to meeting the requirements of the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and conforming with WCAG 2.1 Level AA. This commitment encompasses ongoing improvements to our website’s accessibility features, aligning our practices with the latest standards.

Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

  • email office@ypspsychologyltd.co.uk”>office@ypspsychologyltd.co.uk and let us know how we can assist you.
  • call 07762 933725 to discuss your needs directly.
  • write to: YPS Psychology Ltd, 98 Middlewich Rd, Northwich, CW9 7DA. We will consider your request and aim to get back to you within 14 days.

    • Contacting us by phone or visiting us in person

  • email office@ypspsychologyltd.co.uk”>office@ypspsychologyltd.co.uk and let us know how we can assist you.
  • call 07762 933725 to discuss your needs directly.
  • write to: YPS Psychology Ltd, 98 Middlewich Rd, Northwich, CW9 7DA. We will consider your request and aim to get back to you within 14 days.

    • We provide a text relay service for people who are D/deaf, hearing impaired, or have a speech impediment, ensuring that everyone has the means to communicate with us effectively.

    Find out how to contact us through our website: https://www.ypspsychologyltd.co.uk/contact-us/. We are here to assist you with any inquiries related to accessibility and other services we provide.

    Technical information about this website’s accessibility

    We understand that accessibility is an ongoing process. Our team regularly reviews our compliance with these regulations and actively seeks input from users to identify areas for further enhancement. We are dedicated to ensuring that all features on our website are accessible and user-friendly.

    YPS Psychology Ltd. is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. We are aware of the importance of adhering to these guidelines to foster a more inclusive online environment.

    Compliance status

    This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. We are proud of our commitment to accessibility and strive to maintain high standards across all aspects of our online presence.

    Content that’s not within the scope of the accessibility regulations

    We understand that accessibility is an ongoing process. Our team regularly reviews our compliance with these regulations and actively seeks input from users to identify areas for further enhancement. We are dedicated to ensuring that all features on our website are accessible and user-friendly.

    Live video

    We do not plan to add captions to live video streams because live video is currently exempt from meeting the accessibility regulations. However, we are exploring alternative ways to make our live content more accessible to all audiences.

    Preparation of this accessibility statement

    This statement was prepared on 05/02/2026. It reflects our ongoing commitment to accessibility and our intention to adapt and improve in response to user feedback and technological advancements.

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    Paul – Lead Account Manager

    Working alongside Dr Yates, Paul ensures that services are well organised, accessible and delivered with care.

    Paul oversees client relationships and supports the smooth running and development of YPS, helping individuals, families and organisations feel confident and supported from first contact onwards.

    Paul’s focus includes:

    • Building strong, steady client relationships
    • Ensuring services are clear and easy to navigate
    • Supporting the growth and stability of YPS creating welcoming experiences that feel calm and reassuring
    • Web development, and videography
    • He ensures that YPS remains grounded, responsive and is focused on helping people move forward with confidence.

    Paul leads on client relationship management, service coordination and organisational development. Paul works closely with schools, families and partner organisations to ensure clarity of communication, timely delivery and high service standards.

    He supports referral pathways, contractual arrangements and long-term partnership development, helping ensure services remain consistent, reliable and professionally delivered.

    Outside of work, Paul’s main passion is Walking Football. He plays for East Devon, Devonshire County, and South West County. His biggest achievement is having trials with the Over 50s England Walking Football group in 2025. He also enjoys restoring and driving classic cars. 

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    Joseph - Assistant Psychologist

    BSc Hons in Tourism Management, Tourism, and Business Management, MSc Psychology Conversion, MSc Occupational Psychology

    Working under the clinical supervision of Dr Yvonne Yates, Joseph supports the assessment and development of psychological services across the organisation.

    Joseph’s work focuses on:

    • Supporting psychological assessment processes
    • Assisting in the preparation of structured reports
    • Contributing to the development of wellbeing and learning resources, and delivering training
    • Supporting data organisation and research-informed practice
    • Assisting with service delivery coordination

    He has a strong interest in evidence-based psychology and values clarity, structure and ethical practice.

    Outside of work, Joseph enjoys spending time with his springer spaniel, Willow, and going for long walks with her and the family. When he can, he hits the ski slopes on his snowboard, and he also likes ice-skating. 

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    Dr Yates - CEO, Lead Psychologist

    HCPC-Registered Educational Psychologist | Founder, YPS Psychology Ltd

    Dr Yates has speciailist expertise in ADHD, depression, anxiety, learning differences (SpLD), and emotional wellbeing with children, young people, and adults.

    She holds a Doctorate in Psychology (University of Manchester) and has extensive experience delivering:

    • Educational psychology assessments, including ADHD and SpLD
    • Mental health assessment and therapy
    • Social skills and emotional regulation support

    Dr Yates has worked in public organisations, including, schools, the NHS, and local authorities, and in private practice, for universities, colleges, and therapy healthcare bodies, such as, AXA PPP and Bupa. 

    She is the author of Human Givens Therapy with Adolescents (Jessica Kingsley Publishers) and has published peer-reviewed research on adolescent wellbeing.

    Her approach combines evidence-based psychology with practical, real-life strategies that help individuals feel calmer, more confident, and better equipped to succeed at school, university, and work.

    Outside of work, Dr Yates is an avid crocheter and is also quite partial to silent discos. She looks forward to spending evenings by the fire, and watching movies with the family whilst creating her latest crochet piece.