Accessibility Statement | YPS Psychology Ltd UK

Accessibility Statement

This Accessibility Statement applies to the website www.ypspsychologyltd.co.uk and is published by YPS Psychology Ltd, a UK-registered wellbeing and psychological support provider. We are committed to making our website accessible to as many people as possible, including those with disabilities.

This website is run by YPS Psychology Ltd, and maintained by Gleave Media Ltd.

We want as many people as possible to be able to use this website and there are options to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

https://mcmw.abilitynet.org.uk/ has advice on making your device easier to use if you have a disability.

How accessible this website is

All font used is dyslexia friendly; however, fonts and colours can be changed to meet user preferences.

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • you cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email office@ypspsychologyltd.co.uk
  • call 07762 933725
  • write to: YPS Psychology Ltd, 98 Middlewich Rd, Northwich, CW9 7DA We will consider your request and get back to you within 14 days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions: https://www.ypspsychologyltd.co.uk/contact-us/

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact: office@ypspsychologyltd.co.uk or call our general manager, Paul, on 01782 486782.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector

Legal and Enforcement Information

We are committed to meeting the requirements of the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and conforming with WCAG 2.1 Level AA.

Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Find out how to contact us https://www.ypspsychologyltd.co.uk/contact-us/

Technical information about this website’s accessibility

YPS Psychology Ltd. is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 05/02/2026

We used this approach to deciding on a sample of pages to test: https://www.siteimprove.com/

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Paul – Lead Account Manager

Working alongside Dr Yates, Paul ensures that services are well organised, accessible and delivered with care.

Paul oversees client relationships and supports the smooth running and development of YPS, helping individuals, families and organisations feel confident and supported from first contact onwards.

Paul’s focus includes:

  • Building strong, steady client relationships
  • Ensuring services are clear and easy to navigate
  • Supporting the growth and stability of YPS creating welcoming experiences that feel calm and reassuring
  • Web development, and videography
  • He ensures that YPS remains grounded, responsive and is focused on helping people move forward with confidence.

Paul leads on client relationship management, service coordination and organisational development. Paul works closely with schools, families and partner organisations to ensure clarity of communication, timely delivery and high service standards.

He supports referral pathways, contractual arrangements and long-term partnership development, helping ensure services remain consistent, reliable and professionally delivered.

Outside of work, Paul’s main passion is Walking Football. He plays for East Devon, Devonshire County, and South West County. His biggest achievement is having trials with the Over 50s England Walking Football group in 2025. He also enjoys restoring and driving classic cars. 

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Joseph - Assistant Psychologist

BSc Hons in Tourism Management, Tourism, and Business Management, MSc Psychology Conversion, MSc Occupational Psychology

Working under the clinical supervision of Dr Yvonne Yates, Joseph supports the assessment and development of psychological services across the organisation.

Joseph’s work focuses on:

  • Supporting psychological assessment processes
  • Assisting in the preparation of structured reports
  • Contributing to the development of wellbeing and learning resources, and delivering training
  • Supporting data organisation and research-informed practice
  • Assisting with service delivery coordination

He has a strong interest in evidence-based psychology and values clarity, structure and ethical practice.

Outside of work, Joseph enjoys spending time with his springer spaniel, Willow, and going for long walks with her and the family. When he can, he hits the ski slopes on his snowboard, and he also likes ice-skating. 

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Dr Yates - CEO, Lead Psychologist

HCPC-Registered Educational Psychologist | Founder, YPS Psychology Ltd

Dr Yates has speciailist expertise in ADHD, depression, anxiety, learning differences (SpLD), and emotional wellbeing with children, young people, and adults.

She holds a Doctorate in Psychology (University of Manchester) and has extensive experience delivering:

• Educational psychology assessments, including ADHD and SpLD
• Mental health assessment and therapy
• Social skills and emotional regulation support

Dr Yates has worked in public organisations, including, schools, the NHS, and local authorities, and in private practice, for universities, colleges, and therapy healthcare bodies, such as, AXA PPP and Bupa. 

She is the author of Human Givens Therapy with Adolescents (Jessica Kingsley Publishers) and has published peer-reviewed research on adolescent wellbeing.

Her approach combines evidence-based psychology with practical, real-life strategies that help individuals feel calmer, more confident, and better equipped to succeed at school, university, and work.

Outside of work, Dr Yates is an avid crocheter and is also quite partial to silent discos. She looks forward to spending evenings by the fire, and watching movies with the family whilst creating her latest crochet piece.