1. Introduction
YPS Psychology Ltd respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our wellbeing support services.
If you do not agree with this Privacy Policy, please do not use our website or services.
2. Data Controller
YPS Psychology Ltd is the data controller.
Registered address:
98 Middlewich Road
Northwich
Cheshire
CW9 7DA
United Kingdom
Email: office@ypspsychologyltd.co.uk
We are the data controller for the personal information we process.
3. Personal Information We Collect
We may collect and process the following personal information:
- Name
- Email address
- Billing name
- Billing address
- Phone number
Payment information is proccessed securley by third-party providers (Such as Stripe) and is not stored by us.
4. How we use your data
We use personal data to:
- create and manage your account
- provide and manage access to services
- process payments and subscriptions
- communicate about account or services
- Meet legal and regulatory obligations
We do not sell your personal data to third parties.
5. Lawful Basis for Processing (UK GDPR)
We proccess personal data based on:
- Under UK GDPR, we rely on the following lawful bases to process your personal data:
- Contractual necessity – to provide the services you have signed up for
- Legal obligation – to comply with financial, tax, and regulatory requirements
- Legitimate interests – to operate and improve our services, provided these interests are not overridden by your rights
- Consent – where required (for example, marketing communications). You may withdraw consent at any time.
6. Data Sharing & Third Parties
We may share your personal data with trusted third parties where necessary, including:
- website hosting providers
- payment processors
- IT and security providers
- All third parties are required to handle your data securely and in accordance with data protection law.
7. International Data Transfers
Your personal data may be transferred to and processed in the UK or other countries where our trusted service providers opperate.
Where this occurs, we ensure appropriate safeguards are in place, such as:
equivalent data protection measures
UK adequacy regulations
standard contractual clauses
Where required, appropriate safeguards are applied, including adequacy decisions, contractual safeguards, and technical security measures.
8. How We Store & Protect Your Data
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and accounting requirements.
Billing and subscription records are retained in line with UK legal requirements.
Data breaches where required by law, we will notify affected individuals and relevant authorities of any personal data breach.
9. International Data Transfers (for US & Canadian Users)
YPS Psychology Ltd is a company based in the United Kingdom.
If you access or use this website or our services from the United States, Canada, or any other country, your personal information may be transferred to, stored, and processed in the United Kingdom or other countries where our service providers are located.
The data protection laws in these countries may differ from the laws in your country of residence.
By continuing to use our website or services, you acknowledge and consent to the transfer, storage, and processing of your information outside of your home country in accordance with this Privacy Policy.
We implement appropriate measures to protect your personal information during such transfers, including contractual safeguards and technical security measures designed to keep your data secure.
10. Your Data Protection Rights
Under UK GDPR, you have the right to:
- request access to your personal data
- request correction of inaccurate data
- request erasure of your data
- request restriction of processing
- object to processing
- request data portability
- withdraw consent (where applicable)
Where applicable, rights under Canada’s PIPEDA and US state privacy laws may apply to the minimum extent required by law.
To exercise your rights, please contact us using the details below.
Nothing in this privacy policy limits any statutory rights or remedies available under applicable data protection law.
11. International Users & Local Privacy Rights
YPS Psychology Ltd complies primarily with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Where applicable, we also take reasonable steps to align with other privacy frameworks, including:
- Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
- Applicable United States state privacy laws (such as the California Privacy Rights Act), where legally required
Privacy rights available to users outside the UK may vary by jurisdiction. Where mandatory local privacy rights apply, they shall apply only to the extent required by law and shall not override this Privacy Policy except where legally unavoidable.
12. International Data Transfers
By using this Website and services, you acknowledge and agree that your personal data may be transferred to, stored in, and processed in the United Kingdom or other jurisdictions where data protection laws may differ from those in your country of residence.
Where required, appropriate safeguards are implemented to protect personal data in accordance with UK GDPR requirements.
13. Limitation of Privacy-Related Liability
To the maximum extent permitted by law, YPS Psychology Ltd shall not be liable for indirect, incidental, consequential, or punitive damages arising from data protection or privacy-related claims, except where liability cannot be excluded under applicable law.
14. Cookies
Our website may use cookies to improve functionality and user experience.
For more information, please refer to our Cookie Policy.
15. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
17. How to Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
YPS Psychology Ltd
Email: office@ypspsychology.com
18. We take your privacy seriously.
- We comply with UK data protection law (UK GDPR)
- Your data may be processed in the UK or other countries where safeguards are in place
- Privacy rights vary depending on where you live
19. Complaints
If you are unhappy with how we handle your data, you have the right to complain to the UK Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk
Last Updated 05/02/2026